The balanced scorecard :

Kaplan, Robert S.

The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton. - Boston, Mass. : Harvard Business School Press, c1996. - xi, 322 p. : ill. ; 24 cm.

Includes bibliographical references and index.

0875846513 (alk. paper)

96010216

658.4/012