More effective communication :

Vilanilam, John V.

More effective communication : a manual for professionals / J.V. Vilanilam. - Thousand Oaks, CA : Sage Publications, 2000. - 238 p. : ill. ; 23 cm.

Includes bibliographical references and index.

0761993649 (cl.) 0761993630 (pbk.) 8170368316 8170368308

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658.4/5