Customer-driven services management /
Balachandran, S., 1932-
Customer-driven services management / S. Balachandran. - New Delhi ; Thousand Oaks, Calif. : Response Books, 1999. - 333 p. : ill. ; 23 cm.
Includes bibliographical references (p. [326]-327) and index.
8170368413 (India : hb) 8170368421 (India : pb) 0761993711 (U.S. : hb) 076199372X (U.S. : pb)
\\\99037980
658.8/12/0954
Customer-driven services management / S. Balachandran. - New Delhi ; Thousand Oaks, Calif. : Response Books, 1999. - 333 p. : ill. ; 23 cm.
Includes bibliographical references (p. [326]-327) and index.
8170368413 (India : hb) 8170368421 (India : pb) 0761993711 (U.S. : hb) 076199372X (U.S. : pb)
\\\99037980
658.8/12/0954