The one minute apology :
Blanchard, Kenneth H.
The one minute apology : a powerful way to make things better / Ken Blanchard and Margret McBride. - 1st ed. - New York, India : William Morrow, Harper Collins publisher, c2003. - xi, 114 ; 22 cm.
0688169813 (alk. paper)
2004296314
158.2
The one minute apology : a powerful way to make things better / Ken Blanchard and Margret McBride. - 1st ed. - New York, India : William Morrow, Harper Collins publisher, c2003. - xi, 114 ; 22 cm.
0688169813 (alk. paper)
2004296314
158.2