Quality :
Bergman, Bo, 1943-
Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjö. - London ; New York : McGraw-Hill Book Co, c1994. - 478 p. : ill. ; 23cm.
Includes bibliographical references (p. 453-472) and index.
0077090160 : £19.95
94007346
658.8/12
Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjö. - London ; New York : McGraw-Hill Book Co, c1994. - 478 p. : ill. ; 23cm.
Includes bibliographical references (p. 453-472) and index.
0077090160 : £19.95
94007346
658.8/12