Total quality in managing human resources /
Petrick, Joseph A., 1946-
Total quality in managing human resources / Managing human resources by Joseph A. Petrick, Diana S. Furr. - Delray Beach, Fl. : St. Lucie Press, 1995. - xviii, 370 p. : ill. ; 24 cm. - St. Lucie Press total quality series .
Includes bibliographical references and index.
1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.
8175140135
94046630
HF5549 / .P4553 1995 HF5549 / .P477 1995
658.3
Total quality in managing human resources / Managing human resources by Joseph A. Petrick, Diana S. Furr. - Delray Beach, Fl. : St. Lucie Press, 1995. - xviii, 370 p. : ill. ; 24 cm. - St. Lucie Press total quality series .
Includes bibliographical references and index.
1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.
8175140135
94046630
HF5549 / .P4553 1995 HF5549 / .P477 1995
658.3