It's all about service : how to lead your people to care for your customers /
Pelletier, Ray, 1948-
It's all about service : how to lead your people to care for your customers / Ray Pelletier. - Hoboken, N.J. : John Wiley & Sons, Inc., c2005. - xxiv, 232 pages ; 24 cm.
Includes index.
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
0471716758 (cloth)
2004027960
HF5415.5 / .P45 2005
658.812
It's all about service : how to lead your people to care for your customers / Ray Pelletier. - Hoboken, N.J. : John Wiley & Sons, Inc., c2005. - xxiv, 232 pages ; 24 cm.
Includes index.
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
0471716758 (cloth)
2004027960
HF5415.5 / .P45 2005
658.812