MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01181nam a2200301 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2600241 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090618s1998 wiua b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
\\\97046441 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0873893832 (alk. paper) |
|
|---|
| International Standard Book Number |
8174890076 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/12 |
| Edition number |
21 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
1563 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cusack, Michael, |
| Dates associated with a name |
1955- |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Online customer care : |
| Remainder of title |
applying today's technology to achieve world-class customer interaction / |
| Statement of responsibility, etc |
by Michael Cusack. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Milwaukee, Wis. : |
| Name of publisher, distributor, etc |
ASQ Quality Press ; |
| Place of publication, distribution, etc |
India : |
| Name of publisher, distributor, etc |
Infotec Standards, |
| Date of publication, distribution, etc |
c1998. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 265 p. : |
| Other physical details |
ill. ; |
| Dimensions |
26 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 257-258) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Management. |
|
|---|
| Topical term or geographic name as entry element |
Teleshopping. |
|
|---|
| Topical term or geographic name as entry element |
Customer relations. |
|
|---|
| Topical term or geographic name as entry element |
Internet marketing. |
|
|---|
| Topical term or geographic name as entry element |
Internet advertising. |
|
|---|
| Topical term or geographic name as entry element |
Business enterprises |
| General subdivision |
Computer networks. |
|
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
