Difficult conversations : (Record no. 47541)

MARC details
000 -LEADER
fixed length control field 02092nam a2200337 i 4500
001 - CONTROL NUMBER
control field 44800
003 - CONTROL NUMBER IDENTIFIER
control field BD-DhAAL
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250915162440.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250915t2016 mau 001 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2015032649
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781633690783
International Standard Book Number 9781633690790
035 ## - SYSTEM CONTROL NUMBER
System control number 18919121
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Description conventions rda
Modifying agency DLC
-- BD-DhAAL
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5718
Item number .D54 2016
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.45
Edition number 23
245 00 - TITLE STATEMENT
Title Difficult conversations :
Remainder of title craft a clear message, manage emotions, focus on a solution.
246 ## - VARYING FORM OF TITLE
Title proper/short title Difficult conversations
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston :
Name of publisher, distributor, etc Harvard Business Review Press,
Date of publication, distribution, etc 2016.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 110 pages ;
Dimensions 18 cm
490 0# - SERIES STATEMENT
Series statement 20-minute manager series
500 ## - GENERAL NOTE
General note Includes index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business communication.
Topical term or geographic name as entry element Interpersonal communication.
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Harvard Business Review Press,
Relator term publisher.
9 (RLIN) 59332
852 ## - LOCATION/CALL NUMBER
Location Ayesha Abed Library
Shelving location General Stacks
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Date last borrowed Copy number Price effective from Koha item type
    Dewey Decimal Classification     Ayesha Abed Library Ayesha Abed Library New Arrivals 15/09/2025 Donated by Farhana Zahir, Assistant Professor, BRAC Business School, BRAC University 1 658.45 DIF 3010044800 13/12/2025 11/12/2025 1 15/09/2025 Book