@book{12154,
	author = {Jacobs, F. Robert. and Chase, Richard B.},
	title = {Operations and supply chain management /},
	publisher = {McGraw-Hill Irwin,},
	year = {c2011.},
	series = {The McGraw-Hill/Irwin series operations and decision sciences.},
	address = {New York :},
	edition = {13th edition}
}