Niven, Paul R. creator text bibliography nju Hoboken, N.J J. Wiley & Sons, Inc. c2008 2008 2nd ed. monographic eng

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xvii, 365 p. : ill. ; 23 cm. Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. Paul R. Niven. Includes bibliographical references and index. Total quality management in government Administrative agencies Management Evaluation Nonprofit organizations Management Evaluation Benchmarking (Management) Performance standards Organizational effectiveness Measurement 352.3/57 9780470180020 (cloth : alk. paper) 2007051409 DLC 130113 15117863