00577nam a2200157 a 450000100060000000800410000602000150004704000230006208200140008510000200009924501240011926400450024330000350028850400640032365000320038726503130121s2005    enka     b    001 0 eng d  a1439237867  aBD-DhAALcBD-DhAAL00a658.42231 aFriedman, Mark.10aTrying hard is not good enough :bhow to produce measurable improvements for customers and communities /cMark Friedman 1aVictoria, B.C. :bFPSI Publishing,c2005  axiii, 179 p. :bill. ;c24 cm.  aIncludes bibliographical references (p. 173-175) and index. 0aHuman servicesxManagement.