00755nam a2200205 a 45000010008000000080041000080100017000490200028000660400029000940820018001231000022001412450101001632600060002643000033003245040051003576500042004086500024004506500046004747000029005203523564130729s1996    maua     b    001 0 eng d  a   96010216   a0875846513 (alk. paper)  aDLCcDLCdDLCdBD-DhAAL.00a658.4/0122201 aKaplan, Robert S.14aThe balanced scorecard :btranslating strategy into action /cRobert S. Kaplan, David P. Norton.  aBoston, Mass. :bHarvard Business School Press,cc1996.  axi, 322 p. :bill. ;c24 cm.  aIncludes bibliographical references and index. 0aIndustrial productivityxMeasurement. 0aStrategic planning. 0aOrganizational effectivenessxEvaluation.1 aNorton, David P.,d1941-