@book{1401,
	author = {Thill, John V. and Bovée, Courtland L.},
	title = {Excellence in business communication /},
	publisher = {Prentice Hall,},
	year = {c2002.},
	address = {Upper Saddle River, N.J. :},
	edition = {5th ed.},
	note = {Supplemented by a companion Web site.}
}