00807nam a2200169 a 45000080042000000820018000421000022000602450131000822460040002132600128002533000032003815000054004135040022004676500044004896500052005337100052005850090618r2002    enka          001 0 eng d00a332.106882211 aWatkins, Charley.10aMarketing, sales and customer services :bunderstanding the theory and practice of selling through service /cCharley Watkins.3 aMarketing, sales & customer service  aCanterbury  :bInstitute of Financial Services ;aNew Delhi :bA.I.T.B.S. Publishers & Distributors,c2002 [reprinted 2002]  ax, 348 p. :bill. ;c25 cm.  aCover title: Marketing, sales & customer service.  aIncludes indexes. 0aFinancial services industryxMarketing. 0aFinancial services industryxCustomer services.2 aInstitute of Financial Services (Great Britain)