00996nam a2200253 a 4500 3485740 090622s1994 enka b 001 0 eng d 94007346 0077090160 : £19.95 DLC DLC DLC 658.8/12 20 Bergman, Bo, 1943- Quality. English Quality : from customer needs to customer satisfaction / Bo Bergman, Bengt Klefsjö. London ; New York : McGraw-Hill Book Co, c1994. 478 p. : ill. ; 23cm. Includes bibliographical references (p. 453-472) and index. Customer services Quality control. Consumer satisfaction. Klefsjö, Bengt, 1943- 1857 1857 0 0 ddc 0 0 BRACUL BRACUL GEN 2009-06-29 0.00 2 12 658.812 BER 3010007248 2018-01-10 2017-10-16 1 2009-06-29 BK