Total quality in managing human resources - Petrick, Joseph A., 1946-; Furr, Diana S. (Delray Beach, Fl. : St. Lucie Press, 1995)
1. Why Total Quality in Managing Human Resources? --2. Customer Satisfaction: Strategy Dimensions -- 3. Continuous Improvement: Process Dimensions -- 4. Speaking with Facts: Project Dimensions -- 5. Respect for People: Performance Dimensions -- 6. Implementing Total Quality Human Resource Management -- Minicases.
Includes bibliographical references and index.
Keywords: Personnel management; Total quality management