01113nam a2200289 a 45000010005000000030009000050050017000140080041000310100017000720200027000890400028001160500020001440820014001641000049001782450104002272500012003312600054003433000039003975000060004365040064004966500022005607000029005827000079006119420012006909990017007029520104007191126BD-DhAAL20150316120908.0150316s1997    ohua     b    001 0 eng    a   96037322   a0538844965 (hardcover)  aDLCcDLCdDLCdBD-DhAAL00aHD31b.P55 199700a658.42211 aPlunkett, W. Richardq(Warren Richard)9975710aManagement :bmeeting and exceeding customer expectations /cWarren R. Plunkett, Raymond F. Attner.  a6th ed.  aCincinnati :bSouth-Western College Pub.,cc1997.  axxi, 760 p. :bcol. ill. ;c26 cm.  aRev. ed. of: Introduction to management. 5th ed. c1994.  aIncludes bibliographical references (p. 707-733) and index. 0aManagement.997581 aAttner, Raymond F.997591 aPlunkett, W. Richardq(Warren Richard).tIntroduction to management.99760  2ddccBK  c34072d34072  00102ddc4070aSCLbSCLcGENd2015-03-16l0o658.4 PLUp3020001126r2015-03-16t1w2015-03-16yBK