how to lead your people to care for your customers Pelletier, Ray 1948- creator text nju Hoboken, N.J John Wiley & Sons, Inc. c2005 2005 monographic eng

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xxiv, 232 pages ; 24 cm. It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring. Ray Pelletier. Includes index. Customer relations Interpersonal relations Leadership Teams in the workplace Employee empowerment HF5415.5 .P45 2005 658.812 0471716758 (cloth) 2004027960 http://www.loc.gov/catdir/toc/ecip054/2004027960.html http://www.loc.gov/catdir/enhancements/fy0617/2004027960-b.html http://www.loc.gov/catdir/enhancements/fy0617/2004027960-d.html http://www.loc.gov/catdir/toc/ecip054/2004027960.html http://www.loc.gov/catdir/enhancements/fy0617/2004027960-b.html http://www.loc.gov/catdir/enhancements/fy0617/2004027960-d.html DLC 150809 20251106113722.0 29525