01023nam a2200289 a 4500 1266 BD-DhAAL 20150813162721.0 150813s1993 ctua b 001 0 eng 92001749 8185814783 0899307973 (alk. paper) DLC DLC DLC BD-DhAAL HD70.U5 A8 1993 658 20 Arogyaswamy, Bernard. 13750 Value-directed management : organizations, customers, and quality / Bernard Arogyaswamy and Ron P. Simmons. Westport, Conn. : New Delhi : Quorum Books, Wheeler Publishing, c1993. xviii, 230 p. : ill. ; 23 cm. Includes bibliographical references and index. Management United States. 13751 Quality of products United States Management. 13752 Customer services United States Management. 13753 Simmons, Ron P., 1957- 13754 ddc BK 35225 35225 0 0 ddc 0 0 SCL SCL GEN 2015-08-13 0 658 ARO 3020001266 2015-08-13 1 2015-08-13 BK