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  <titleInfo>
    <title>Value-directed management</title>
    <subTitle>organizations, customers, and quality</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Arogyaswamy, Bernard.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Simmons, Ron P.</namePart>
    <namePart type="date">1957-</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">ctu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Westport, Conn</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New Delhi</placeTerm>
    </place>
    <publisher>Quorum Books</publisher>
    <publisher>Wheeler Publishing</publisher>
    <dateIssued>c1993</dateIssued>
    <dateIssued encoding="marc">1993</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xviii, 230 p. : ill. ; 23 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Bernard Arogyaswamy and Ron P. Simmons.</note>
  <note>Includes bibliographical references and index.</note>
  <subject authority="lcsh">
    <topic>Management</topic>
    <geographic>United States</geographic>
  </subject>
  <subject authority="lcsh">
    <topic>Quality of products</topic>
    <geographic>United States</geographic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer services</topic>
    <geographic>United States</geographic>
    <topic>Management</topic>
  </subject>
  <classification authority="lcc">HD70.U5 A8 1993</classification>
  <classification authority="ddc" edition="20">658</classification>
  <identifier type="isbn">8185814783</identifier>
  <identifier type="isbn">0899307973 (alk. paper)</identifier>
  <identifier type="lccn">92001749</identifier>
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    <recordCreationDate encoding="marc">150813</recordCreationDate>
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