@book{35291,
	author = {Boyle, Mike. and Kisslinger, Ellen.},
	title = {Skillful listening & speaking :},
	publisher = {Macmillan education;},
	year = {c2013.},
	series = {Macmillan academic skills},
	address = {London :},
	note = {"With Digibook access" -- On cover.
}
}