Total quality management - Besterfield, Dale H.; Besterfield-Michna, Carol; Besterfield, Glen H.; Besterfield-Sacre, Mary; Urdhwareshe, Hemant; Urdhwareshe, Rashmi (Chennai : Pearson, 2017)
Includes index.
Includes bibliographical references (pages 587-588).
BBS
Keywords: Total quality management; Business & finance