Service operations management : improving service delivery - Johnston, Robert, 1953-; Clark, Graham, 1949-; Shulver, Michael (Harlow, Essex, England ; New York : Pearson, 2012)
Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Includes bibliographical references and index.
AAL
Keywords: Service industries -- Management; Business & finance