tools for talking when stakes are high Patterson, Kerry 1946- Grenny, Joseph McMillan, Ron Switzler, Al text bibliography nyu New York McGraw-Hill c2012 2012 Second edition monographic eng

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xviii, 244 pages ; 24 cm. What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. Kerry Patterson ... [et al.]. Includes bibliographical references (page 31) and index. AAL Interpersonal communication Interpersonal relations BF637.C45 C78 2012 153.6 9780071775304 (hbk. : alk. paper) 0071775307 (hbk. : alk. paper) 9780071771320 (pbk. : alk. paper) 0071771328 (pbk. : alk. paper) 9780071772204 (eISBN) 2011026451 Ayesha Abed Library DLC 180227 20180227153000.0 32821