02115nam a2200397 a 4500999001700000001000600017003000900023005001700032008004100049010001700090020003800107020003500145020003800180020003500218020002600253040002800279042000800307050002400315082001400339245010100353250001900454260003700473300003100510504006100541505069500602526000801297650004001305650003601345700003601381700002601417700002501443700002401468852004001492942001201532952017301544  c39137d3913732821BD-DhAAL20180227153000.0180227t2012    nyu      b    001 0 eng    a  2011026451  a9780071775304 (hbk. : alk. paper)  a0071775307 (hbk. : alk. paper)  a9780071771320 (pbk. : alk. paper)  a0071771328 (pbk. : alk. paper)  a9780071772204 (eISBN)  aDLCcDLCdDLCdBD-DhAAL  apcc00aBF637.C45bC78 201200a153.622300aCrucial conversations :btools for talking when stakes are high /cKerry Patterson ... [et al.].  aSecond edition  aNew York :bMcGraw-Hill,cc2012.  axviii, 244 pages ;c24 cm.  aIncludes bibliographical references (page 31) and index.0 aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.  aAAL 0aInterpersonal communication.925040 0aInterpersonal relations.9250411 aPatterson, Kerry,d1946-9250421 aGrenny, Joseph9250431 aMcMillan, Ron9250441 aSwitzler, Al925045  aAyesha Abed LibrarycGeneral Stacks  2ddccBK  00102ddc4070aBRACULbBRACULcGENd2018-02-27eBRAC Institute of Language (BIL)l9m123o153.6 CRUp3010032821q2026-08-27r2026-07-28s2026-07-28t1w2018-02-27yBK