@book{3920,
	author = {Asian Productivity Organization.},
	title = {Benchmarking for competitiveness building :},
	publisher = {Asian Productivity Organization,},
	year = {c2001.},
	address = {Tokyo :},
	note = {"Report of the APO Survey on benchmarking: case studies implemented 1998. (SUV-04-98)"--T.p. verso.}
}