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  <titleInfo>
    <title>Services marketing</title>
    <subTitle>people, technology, strategy</subTitle>
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  <name type="personal">
    <namePart>Lovelock, Christopher H.</namePart>
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    <namePart>Wirtz, Jochen</namePart>
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    <dateIssued encoding="marc">9999</dateIssued>
    <edition>Eighth edition.</edition>
    <issuance>monographic</issuance>
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  <note type="statement of responsibility">Jochen Wirtz, Christopher Lovelock.</note>
  <note>Indian Subcontinent Adaption</note>
  <note>Includes index.</note>
  <note>&lt;strong&gt;Off-Campus Access:&lt;/strong&gt; User ID and Password Required (send email to University Librarian for user ID and password)</note>
  <note>&lt;strong&gt;On-Campus Access:&lt;/strong&gt; User ID and Password Required (send email to University Librarian for user ID and password)</note>
  <note>Electronic access restricted to authorized BRAC University faculty, staff and students</note>
  <note>Mode of access: Internet</note>
  <subject authority="lcsh">
    <topic>Marketing</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Professions</topic>
    <topic>Marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Service industries</topic>
    <topic>Marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer services</topic>
    <topic>Marketing</topic>
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  <classification authority="lcc">HF5415.13 .L5883 2016</classification>
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      <publisher>New Jersey : World Scientific, [2016]</publisher>
      <edition>Eighth edition.</edition>
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    <identifier type="local">(DLC) 2016004004</identifier>
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  <identifier type="isbn">9781944659004 (hardcover)</identifier>
  <identifier type="isbn">9781944659011 (pbk.)</identifier>
  <identifier type="isbn">9789332587687</identifier>
  <identifier type="uri">http://elibrary.in.pearson.com</identifier>
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