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  <titleInfo>
    <title>Consumer protection and satisfaction</title>
    <subTitle>legal and managerial dimensions</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Gulshan, S. S. (Satnam Singh)</namePart>
    <namePart type="date">1935-</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="corporate">
    <namePart>Y Centre for Professional Excellence (New Delhi, India)</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">ii</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New Delhi</placeTerm>
    </place>
    <publisher>Wiley Eastern Limited and New Age International Limited for Y Centre for Professional Excellence</publisher>
    <dateIssued>1994</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xiv, 356 p. : ill. ; 24 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">S.S. Gulshan.</note>
  <note>Includes bibliographical references.</note>
  <subject authority="lcsh">
    <topic>Consumer satisfaction</topic>
    <geographic>India</geographic>
  </subject>
  <subject authority="lcsh">
    <topic>Consumer protection</topic>
    <geographic>India</geographic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Consumer protection</topic>
    <topic>Law and legislation</topic>
    <geographic>India</geographic>
  </subject>
  <classification authority="ddc" edition="20">658.8/12.954</classification>
  <identifier type="isbn">8122406157 (pbk.) </identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">091005</recordCreationDate>
  </recordInfo>
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