00873nam a2200229 a 45000010008000000080041000080100017000490200015000660400018000810820020000992450162001192500012002812600053002933000035003465040053003816500050004346500054004846500039005387000019005777000025005967000022006214978202091006s1998    caua     b    001 0 eng d  a   98004892   a0787940275  aDLCcDLCdDLC00a362.1/068/522100aGrading health care :bthe science and art of developing consumer scorecards /cPamela P. Hanes, Merwyn R. Greenlick, editors ; foreword by Edward B. Perrin.  a1st ed.  aSan Francisco :bJossey-Bass Publishers,cc1998.  axxxi, 166 p. :bill. ;c24 cm.  aIncludes bibliographical references and indexes. 0aMedical carezUnited StatesxQuality control. 0aManaged care plans (Medical care)zUnited States. 0aConsumer educationzUnited States.1 aHanes, Pamela.1 aGreenlick, Merwyn R.1 aPerrin, Edward B.