01145nam a2200277 a 4500 4978202 091006s1998 caua b 001 0 eng d 98004892 0787940275 DLC DLC DLC 362.1/068/5 21 Grading health care : the science and art of developing consumer scorecards / Pamela P. Hanes, Merwyn R. Greenlick, editors ; foreword by Edward B. Perrin. 1st ed. San Francisco : Jossey-Bass Publishers, c1998. xxxi, 166 p. : ill. ; 24 cm. Includes bibliographical references and indexes. Medical care United States Quality control. Managed care plans (Medical care) United States. Consumer education United States. Hanes, Pamela. Greenlick, Merwyn R. Perrin, Edward B. 4283 4283 0 0 ddc 0 0 BRACUL BRACUL GEN 2009-10-06 0.00 0 362.10685 GRA 3010007718 2009-10-06 1 2009-10-06 BK 0 0 ddc 0 0 SCL SCL GEN 2001-08-22 0 362.10685 GRA 3020003278 2014-07-22 2 2014-07-22 BK