02205nam a2200337 i 450000100060000000300090000600500170001500800410003201000170007302000180009002000180010803500130012604000380013904200080017705000220018508200150020724500920022224600280031426000520034230000270039449000290042150000200045050510040047065000280147465000330150271000540153585200400158994200120162999900170164195202090165844800BD-DhAAL20250915162440.0250915t2016    mau           001 0 eng d  a  2015032649  a9781633690783  a9781633690790  a18919121  aDLCbengcDLCerdadDLCdBD-DhAAL  apcc00aHF5718b.D54 201600a658.4522300aDifficult conversations :bcraft a clear message, manage emotions, focus on a solution.  aDifficult conversations  aBoston :bHarvard Business Review Press,c2016.  aix, 110 pages ;c18 cm0 a20-minute manager series  aIncludes index.0 aWhat makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index. 0aBusiness communication. 0aInterpersonal communication.2 aHarvard Business Review Press,epublisher.959332  aAyesha Abed LibrarycGeneral Stacks  2ddccBK  c47541d47541  00102ddc4070aBRACULbBRACULcNEWd2025-09-15eDonated by Farhana Zahir, Assistant Professor, BRAC Business School, BRAC Universityl1o658.45 DIFp3010044800r2025-12-13s2025-12-11t1w2025-09-15yBK