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  <titleInfo>
    <title>Total quality in research and development</title>
  </titleInfo>
  <name type="personal">
    <namePart>McLaughlin, Gregory C.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">flu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Delray Beach, Fla</placeTerm>
    </place>
    <place>
      <placeTerm type="text">New Delhi</placeTerm>
    </place>
    <publisher>St. Lucie Press</publisher>
    <publisher>Vanity Books International</publisher>
    <dateIssued>c1998</dateIssued>
    <dateIssued encoding="marc">1998</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xv, 256 p. : ill. ; 24 cm.</extent>
  </physicalDescription>
  <tableOfContents>Total quality in R&amp;D -- Overview of total quality -- Present R&amp;D paradigm -- Present R&amp;D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&amp;D: a view to the future -- Case study: total quality at Corning's RD&amp;E.</tableOfContents>
  <note type="statement of responsibility">Gregory C. McLaughlin.</note>
  <note>Includes glossary.</note>
  <note>Includes bibliographical references and index.</note>
  <subject authority="lcsh">
    <topic>Research</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Total quality management</topic>
  </subject>
  <classification authority="ddc" edition="20">658.5/7</classification>
  <identifier type="isbn">8175140305</identifier>
  <identifier type="isbn">1884015026</identifier>
  <identifier type="lccn">95198718</identifier>
  <recordInfo>
    <recordContentSource authority="marcorg">MoSPC</recordContentSource>
    <recordCreationDate encoding="marc">100920</recordCreationDate>
    <recordIdentifier>682743</recordIdentifier>
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