01170nam a2200241 a 4500001000700000008004100007010001700048020001500065020001500080040003200095082001600127100002700143245007200170260009400242300003300336500002300369504005100392505031500443650001400758650003000772999001500802952011100817682743100920s1998    flua     b    001 0 eng d  a   95198718   a8175140305  a1884015026  aMoSPCcMoSPCdDLCdDB-DhAAL00a658.5/72201 aMcLaughlin, Gregory C.10aTotal quality in research and development /cGregory C. McLaughlin.  aDelray Beach, Fla. :bSt. Lucie Press ;aNew Delhi :bVanity Books International,cc1998.  axv, 256 p. :bill. ;c24 cm.  aIncludes glossary.  aIncludes bibliographical references and index.0 aTotal quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E. 0aResearch. 0aTotal quality management.  c9499d9499  00102ddc4070aBRACULbBRACULcGENd2010-09-21l0o658.57 MCLp3010010486r2010-09-21t1w2010-09-21yBK