@book{9775,
	author = {Pfeiffer, William S. and Padmaja, T.V.S. },
	title = {Technical communication :},
	publisher = {Pearson/Prentice Hall ;},
	year = {c2007 },
	address = {Upper Saddle River, NJ :},
	edition = {6th ed.},
	note = {Includes index.}
}