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Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack. by
  • Cusack, Michael, 1955-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : India : ASQ Quality Press ; Infotec Standards, c1998
Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812 CUS.

Smarter selling : next generation sales strategies to meet your buyer's needs, every time / Keith Dugdale and David Lambert. by
  • Dugdale, Keith
  • Lambert, David
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow : Financial Times Prentice Hall, 2007
Availability: Items available for loan: Ayesha Abed Library (2)Call number: 658.85 DUG, ...

English for customer care / Rosemary Richey. by
  • Richey, Rosemary
Series: Express series | Oxford Business English
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Oxford University Press, 2007
Availability: Items available for loan: Ayesha Abed Library (2)Call number: 420.7 RIC, ...

Microsoft Dynamics CRM 2011 step by step / Mike Snyder, Jim Steger, Brendan Landers. by
  • Snyder, Mike
  • Steger, Jim
  • Landers, Brendan
Series: Step by step (Redmond, Wash.)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Redmond, Wash. : New Delhi : Microsoft Press ; PHI Learning Pvt. Ltd., c2012
Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812028553 SNY.

Responsible corporate strategy in construction and engineering : "doing the right thing?" / Martin Loosemore and Florence Phua. by
  • Loosemore, Martin, 1962-
  • Phua, Florence, 1974-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : Spon Press, 2011
Availability: Items available for loan: Ayesha Abed Library (1)Call number: 624.0684 LOO.

The new marketing conversation : creating and strengthening relationships between buyers and sellers / Donna Baier Stein, Alexandra MacAaron. by
  • Stein, Donna Baier
  • MacAaron, Alexandra
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mason, Ohio : Thomson, c2005
Availability: Items available for loan: Institute of Governance Studies (2)Call number: 658.812 STE, ...

Kellogg on branding : the marketing faculty of the Kellogg School of Management / edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler. by
  • Tybout, Alice M
  • Calkins, Tim
  • Kellogg School of Management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2005
Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.827 KEL. Institute of Governance Studies (1)Call number: 658.827 KEL.

The one to one future : building relationships one customer at a time / Don Peppers and Martha Rogers. by
  • Peppers, Don
  • Rogers, Martha, 1952-
Edition: 1st Currency pbk. ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Currency Doubleday, 1997, c1996
Other title:
  • Building relationships one customer at a time
Availability: Items available for loan: Savar Campus Library (1)Call number: 658.812 PEP.

Customer centricity : focus on the right customers for strategic advantage / Peter Fader. by
  • Fader, Peter
Series: Wharton executive essentials
Edition: 2nd ed.
Material type: Text Text; Format: electronic ; Literary form: Not fiction
Publication details: Philadelphia, Pa. : Wharton Digital Press, c2012
Online access:
Availability: Items available for loan: Ayesha Abed Library (1)Call number: 658.812 FAD. Not available: Ayesha Abed Library: Checked out (1).
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It's all about service : how to lead your people to care for your customers / Ray Pelletier. by
  • Pelletier, Ray, 1948-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : John Wiley & Sons, Inc., c2005
Availability: Items available for loan: Ayesha Abed Library (2)Call number: 658.812 PEL, ...

Successful help desk management in a week / Jacqueline . by
  • Chapman, Jacqueline
  • Institute Of Management
Series: In a week
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Hodder & Stoughton, 2000 [Tenth impression 2005]
Availability: Items available for loan: Savar Campus Library (1)Call number: 658.812 CHA.

Successful customer retention in a week / Jane Smith. by
  • Smith, Jane
  • Institute Of Management
Series: In a week | Successful business in a week
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Hodder & Stoughton, 2000 [Tenth impression 2005]
Availability: Items available for loan: Savar Campus Library (1)Call number: 658.812 SMI.

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