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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

By: Contributor(s): Material type: TextTextPublication details: Harlow, Essex, England ; New York : Pearson, c2012.Edition: Fourth editionDescription: xxii, 462 pages : color illustrations ; 27 cmISBN:
  • 9780273740483 (pbk.)
Subject(s): DDC classification:
  • 658 23
LOC classification:
  • HD9980.5 .J647 2012
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Holdings
Item type Current library Home library Call number Copy number Status Date due Barcode Item holds
Book Book Ayesha Abed Library General Stacks Ayesha Abed Library General Stacks 658 JOH (Browse shelf(Opens below)) 1 Available 3010032611
Book Book Ayesha Abed Library General Stacks Ayesha Abed Library General Stacks 658 JOH (Browse shelf(Opens below)) 2 Available 3010032612
Total holds: 0

Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

AAL

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