000			01624nam a2200289 a 4500
001			15117863
008			130113s2008 njua b 001 0 eng d
010			_a 2007051409
020			_a9780470180020 (cloth : alk. paper)
040			_aDLC _cDLC _dDLC _dBD-DhAAL
082	0	0	_a352.3/57 _222
100	1		_aNiven, Paul R.
245	1	0	_aBalanced scorecard step-by-step for government and nonprofit agencies / _cPaul R. Niven.
250			_a2nd ed.
260			_aHoboken, N.J. : _bJ. Wiley & Sons, Inc., _cc2008.
300			_axvii, 365 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
650		0	_aTotal quality management in government.
650		0	_aAdministrative agencies _xManagement _xEvaluation.
650		0	_aNonprofit organizations _xManagement _xEvaluation.
650		0	_aBenchmarking (Management)
650		0	_aPerformance standards.
650		0	_aOrganizational effectiveness _xMeasurement.
999			_c13112 _d13112