| 000 | 00681nam a2200193 a 4500 | ||
|---|---|---|---|
| 001 | 26503 | ||
| 008 | 130121s2005 enka b 001 0 eng d | ||
| 020 | _a1439237867 | ||
| 040 |
_aBD-DhAAL _cBD-DhAAL |
||
| 082 | 0 | 0 |
_a658.4 _223 |
| 100 | 1 | _aFriedman, Mark. | |
| 245 | 1 | 0 |
_aTrying hard is not good enough : _bhow to produce measurable improvements for customers and communities / _cMark Friedman |
| 264 | 1 |
_aVictoria, B.C. : _bFPSI Publishing, _c2005 |
|
| 300 |
_axiii, 179 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 173-175) and index. | ||
| 650 | 0 |
_aHuman services _xManagement. |
|
| 999 |
_c13116 _d13116 |
||