| 000 | 00974nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 4049848 | ||
| 008 | 090618s1999 ii a b 001 0 eng d | ||
| 010 | _a\\\99037980 | ||
| 020 | _a8170368413 (India : hb) | ||
| 020 | _a8170368421 (India : pb) | ||
| 020 | _a0761993711 (U.S. : hb) | ||
| 020 | _a076199372X (U.S. : pb) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 082 | 0 | 0 |
_a658.8/12/0954 _221 |
| 100 | 1 |
_aBalachandran, S., _d1932- |
|
| 245 | 1 | 0 |
_aCustomer-driven services management / _cS. Balachandran. |
| 260 |
_aNew Delhi ; _aThousand Oaks, Calif. : _bResponse Books, _c1999. |
||
| 300 |
_a333 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. [326]-327) and index. | ||
| 650 | 0 |
_aCustomer services _zIndia _xManagement. |
|
| 999 |
_c1542 _d1542 |
||
| 952 |
_w2009-06-28 _p3010008213 _r2009-06-28 _40 _00 _bBRACUL _10 _o658.8/12/0954 BAL _d2009-06-28 _t1 _70 _cGEN _2ddc _yBK _aBRACUL |
||