| 000 | 01133nam a2200241 a 4500 | ||
|---|---|---|---|
| 008 | 0090618r2002 enka 001 0 eng d | ||
| 082 | 0 | 0 |
_a332.10688 _221 |
| 999 |
_c1560 _d1560 |
||
| 999 | _c1560 | ||
| 100 | 1 |
_aWatkins, Charley. _91697 |
|
| 245 | 1 | 0 |
_aMarketing, sales and customer services : _bunderstanding the theory and practice of selling through service / _cCharley Watkins. |
| 246 | 3 | _aMarketing, sales & customer service | |
| 260 |
_aCanterbury : _bInstitute of Financial Services ; _aNew Delhi : _bA.I.T.B.S. Publishers & Distributors, _c2002 [reprinted 2002] |
||
| 300 |
_ax, 348 p. : _bill. ; _c25 cm. |
||
| 500 | _aCover title: Marketing, sales & customer service. | ||
| 504 | _aIncludes indexes. | ||
| 650 | 0 |
_aFinancial services industry _xMarketing. _91698 |
|
| 650 | 0 |
_aFinancial services industry _xCustomer services. _91699 |
|
| 710 | 2 |
_aInstitute of Financial Services (Great Britain) _91700 |
|
| 942 |
_2ddc _cBK |
||
| 952 |
_w2009-06-28 _p3010009581 _r2009-06-28 _40 _00 _bBRACUL _10 _o332.10688 WAT _d2009-06-28 _t1 _70 _cGEN _2ddc _yBK _aBRACUL |
||