| 000 | 01034nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 1684259 | ||
| 008 | 090615s1999 ii a b 001 0 eng d | ||
| 010 | _a 99011084 | ||
| 020 | _a0761993053 (US-HB) | ||
| 020 | _a0761993061 (US-PB) | ||
| 020 | _a8170367697 (India-HB) | ||
| 020 | _a8170367700 (India-PB) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 082 | 0 | 0 |
_a658.4/013 _221 |
| 100 | 1 |
_aMurthy, D. B. N. _q(Dodaballapur Bhoga Narasimha), _d1932- |
|
| 245 | 1 | 0 |
_aManaging quality : _ba practical guide to customer satisfaction / _cD.B.N. Murthy. |
| 260 |
_aNew Delhi ; _aThousand Oaks, CA : _bSage Publications, _cc1999. |
||
| 300 |
_a226 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 999 |
_c1659 _d1659 |
||
| 952 |
_w2009-06-28 _p3010011932 _r2009-06-28 _40 _00 _bBRACUL _10 _o658.4/013 MUR 1999 _d2009-06-28 _t1 _70 _cGEN _2ddc _yBK _aBRACUL |
||