| 000 | 00996nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 3485740 | ||
| 008 | 090622s1994 enka b 001 0 eng d | ||
| 010 | _a 94007346 | ||
| 020 |
_a0077090160 : _c£19.95 |
||
| 040 |
_aDLC _cDLC _dDLC |
||
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 |
_aBergman, Bo, _d1943- |
|
| 240 | 1 | 0 |
_aQuality. _lEnglish |
| 245 | 1 | 0 |
_aQuality : _bfrom customer needs to customer satisfaction / _cBo Bergman, Bengt Klefsjö. |
| 260 |
_aLondon ; _aNew York : _bMcGraw-Hill Book Co, _cc1994. |
||
| 300 |
_a478 p. : _bill. ; _c23cm. |
||
| 504 | _aIncludes bibliographical references (p. 453-472) and index. | ||
| 650 | 0 |
_aCustomer services _xQuality control. |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 |
_aKlefsjö, Bengt, _d1943- |
|
| 999 |
_c1857 _d1857 |
||
| 952 |
_w2009-06-29 _p3010007248 _r2010-10-30 _40 _00 _bBRACUL _10 _o658.8/12 BER 1994 _d2009-06-29 _t1 _70 _cGEN _2ddc _yBK _s2010-10-19 _l1 _aBRACUL |
||