| 000 | 01039nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 1106 | ||
| 003 | BD-DhAAL | ||
| 005 | 20150205100035.0 | ||
| 008 | 150205s1996 nyua b 001 0 eng | ||
| 010 | _a 95052139 | ||
| 020 | _a0527763128 (Quality Resources) | ||
| 020 | _a0814403271 (AMACOM) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhAAL |
||
| 050 | 0 | 0 |
_aHD58.9 _b.B76 1996 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 |
_aBrown, Mark Graham. _97968 |
|
| 245 | 1 | 0 |
_aKeeping score : _busing the right metrics to drive world-class performance / _cMark Graham Brown. |
| 260 |
_aNew York : _bQuality Resources : _bDistributed by AMACOM Books _cc1996. |
||
| 300 |
_aix, 198 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 193-194) and index. | ||
| 650 | 0 |
_aOrganizational effectiveness _xEvaluation. _97969 |
|
| 650 | 0 |
_aIndustrial efficiency _xEvaluation. _97970 |
|
| 650 | 0 |
_aCustomer services _xEvaluation. _97971 |
|
| 650 | 0 |
_aJob satisfaction _xEvaluation. _97972 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c33587 _d33587 |
||