| 000 | 01493nam a22003494a 4500 | ||
|---|---|---|---|
| 001 | 29525 | ||
| 003 | BD-DhAAL | ||
| 005 | 20251106113722.0 | ||
| 008 | 150809s2005 nju 001 0 eng | ||
| 010 | _a 2004027960 | ||
| 020 | _a0471716758 (cloth) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhAAL |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.P45 2005 |
| 082 | 0 | 0 |
_a658.812 _222 |
| 100 | 1 |
_aPelletier, Ray, _d1948- _913582 |
|
| 245 | 1 | 0 |
_aIt's all about service : _bhow to lead your people to care for your customers / _cRay Pelletier. |
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons, Inc., _cc2005. |
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| 300 |
_axxiv, 232 pages ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aIt's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring. | |
| 650 | 0 |
_aCustomer relations. _913583 |
|
| 650 | 0 |
_aInterpersonal relations. _913584 |
|
| 650 | 0 |
_aLeadership. _913585 |
|
| 650 | 0 |
_aTeams in the workplace. _98445 |
|
| 650 | 0 |
_aEmployee empowerment. _95583 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip054/2004027960.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0617/2004027960-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0617/2004027960-d.html |
| 942 |
_2ddc _cBK |
||
| 999 |
_c35176 _d35176 |
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