| 000 | 00675nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 4528 | ||
| 003 | BD-DhAAL | ||
| 005 | 20150921120613.0 | ||
| 008 | 150921s1994 enk 000 0 eng d | ||
| 010 | _agb 94031755 | ||
| 020 | _a184413153x | ||
| 020 | _a0712659129 (pbk) : | ||
| 040 |
_aUKM _cUKM _dEQF _dBD-DhAAL |
||
| 082 | 0 | 4 |
_a658.812 _220 |
| 100 | 1 |
_aJohns, Ted. _914941 |
|
| 245 | 1 | 0 |
_aPerfect customer care : _ball you need to get it right first time / _cTed Johns. |
| 260 |
_aLondon : _aUK : _bArrow, _bRandom House, _c1994. |
||
| 300 |
_a198 p. ; _c20 cm. |
||
| 490 | _aPerfect series. | ||
| 650 | 0 |
_aCustomer services. _91699 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c35635 _d35635 |
||