| 000 | 01358nam a2200325 i 4500 | ||
|---|---|---|---|
| 999 |
_c39033 _d39033 |
||
| 001 | 32611 | ||
| 003 | BD-DhAAL | ||
| 005 | 20211129101153.0 | ||
| 008 | 180116t2012 enka b 001 0 eng | ||
| 010 |
_a 2016373440 _z 2012008747 |
||
| 020 | _a9780273740483 (pbk.) | ||
| 040 |
_aDLC _beng _erda _cDLC _dBD-DhAAL |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.J647 2012 |
| 082 | 0 | 0 |
_a658 _223 |
| 100 | 1 |
_aJohnston, Robert, _d1953- _924846 |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston, Graham Clark and Michael Shulver. |
| 250 | _aFourth edition. | ||
| 260 |
_aHarlow, Essex, England ; _aNew York : _bPearson, _cc2012. |
||
| 300 |
_axxii, 462 pages : _bcolor illustrations ; _c27 cm |
||
| 500 | _aPreviously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 526 | _aAAL | ||
| 650 | 0 |
_aService industries _xManagement. _924847 |
|
| 650 | 0 |
_aBusiness & finance. _943261 |
|
| 700 | 1 |
_aClark, Graham, _d1949- _924848 |
|
| 700 | 1 |
_aShulver, Michael. _924849 |
|
| 852 |
_aAyesha Abed Library _cGeneral Stacks |
||
| 942 |
_2ddc _cBK |
||