000			01960nam a2200325 a 4500
999			_c39137 _d39137
001			32821
003			BD-DhAAL
005			20180227153000.0
008			180227t2012 nyu b 001 0 eng
010			_a 2011026451
020			_a9780071775304 (hbk. : alk. paper)
020			_a0071775307 (hbk. : alk. paper)
020			_a9780071771320 (pbk. : alk. paper)
020			_a0071771328 (pbk. : alk. paper)
020			_a9780071772204 (eISBN)
040			_aDLC _cDLC _dDLC _dBD-DhAAL
042			_apcc
050	0	0	_aBF637.C45 _bC78 2012
082	0	0	_a153.6 _223
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.].
250			_aSecond edition
260			_aNew York : _bMcGraw-Hill, _cc2012.
300			_axviii, 244 pages ; _c24 cm.
504			_aIncludes bibliographical references (page 31) and index.
505	0		_aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
526			_aAAL
650		0	_aInterpersonal communication. _925040
650		0	_aInterpersonal relations. _925041
700	1		_aPatterson, Kerry, _d1946- _925042
700	1		_aGrenny, Joseph _925043
700	1		_aMcMillan, Ron _925044
700	1		_aSwitzler, Al _925045
852			_aAyesha Abed Library _cGeneral Stacks
942			_2ddc _cBK