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003 BD-DhAAL
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008 241103t20002005enka|||| |||| 00| 0 eng d
020 _a9780340781753
020 _a0340781750
040 _aBD-DhAAL
_cBD-DhAAL
082 _a658.8/12
_221
100 _aSmith, Jane.
_916941
245 _aSuccessful customer retention in a week /
_cJane Smith.
260 _aLondon :
_bHodder & Stoughton,
_c2000 [Tenth impression 2005].
300 _a93 pages :
_billustrations ;
_c20 cm.
490 _aIn a week
490 _aSuccessful business in a week
650 _aCustomer relations.
650 _aCustomer loyalty.
_957121
650 _aConsumer education.
_911789
650 _aCustomer services.
710 _aInstitute Of Management
830 _aIn a week
_956963
830 _aSuccessful business in a week
_957122
942 _2ddc
_cBK
999 _c47090
_d47090