000			01264nam a2200265 a 4500
001			682743
008			100920s1998 flua b 001 0 eng d
010			_a 95198718
020			_a8175140305
020			_a1884015026
040			_aMoSPC _cMoSPC _dDLC _dDB-DhAAL
082	0	0	_a658.5/7 _220
100	1		_aMcLaughlin, Gregory C.
245	1	0	_aTotal quality in research and development / _cGregory C. McLaughlin.
260			_aDelray Beach, Fla. : _bSt. Lucie Press ; _aNew Delhi : _bVanity Books International, _cc1998.
300			_axv, 256 p. : _bill. ; _c24 cm.
500			_aIncludes glossary.
504			_aIncludes bibliographical references and index.
505	0		_aTotal quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E.
650		0	_aResearch.
650		0	_aTotal quality management.
999			_c9499 _d9499
952			_p3010010486 _40 _00 _bBRACUL _10 _o658.5/7 MCL 1998 _d2010-09-21 _t1 _70 _cGEN _2ddc _yBK _aBRACUL